NDIS Support Coordinator

Job No: 120696
Location: Katherine

  • Bring your emotional & social wellbeing experience to one of the largest Aboriginal Community Controlled Health Organisations in the NT!
  • Highly attractive salary circa $72,560 plus super, salary sacrificing, additional allowances & relocation assistance!
  • Amazing work/life balance, with 6 weeks annual leave giving you the chance to explore the wondrous Australian outback, as well as return home for holidays!

About Sunrise

Sunrise Health Service Aboriginal Corporation is an Aboriginal Community Controlled Health Organisation.

The Sunrise approach involves Aboriginal communities taking part in controlling their own health. Everything from financial management and governance, staff selection and service delivery priorities are directed by the organisation's Aboriginal Board and Community Health Committees.

Servicing nine communities spread over 45,000 square kilometres, the Sunrise footprint covers Aboriginal communities that are some of the most disadvantaged in the Territory with some of the most complex health issues. Yet despite this, the ethos and practices of Sunrise Health have it be a leader, both nationally and in the Territory, for both national and Territory performance indicators.

Acute health care does not make people well - it is only when health issues and the social determinants of health are addressed, that families and communities become well – a challenge that Sunrise Health is committed to address with each of its communities and with the expectation that each of its employees will adopt and uphold this culture.

About the Opportunity

Sunrise Health Service is currently looking for a full-time NDIS Support Coordinator to join their team based in Katherine, NT.

Travelling regularly to Ngukurr, where the NDIS program is based, this is a hands-on role that will see you providing information and person-centred, culturally-secure support to participants, using a strengths-based approach to help build capacity, connect with services, and navigate the NDIS.

Your key areas of responsibility will include:

  • Support design - Conducting needs assessments, working with participants to identify their goals, designing support solutions, and assisting them in understanding their plan, funding, and its purpose. This includes ensuring that participants are informed about the range of mainstream and specialist services available to them, helping to develop competencies and resources to enable  the participants’ wellbeing and development.
  • Connection - Supporting participants to identify support options, creating a support/action plan where practical, and helping them to develop connections with the community, mainstream services, and broader systems of support.
  • Reporting - Providing accurate quarterly reports to the NDIA on each participant's progress, as well as providing timely reports to the Program Manager as required. This also includes developing, reviewing and updating the Participants’ Service Agreements or Service Bookings, and making accurate Portal Claims, maintaining detailed notes or records to substantiate these.
  • Budgeting - Tracking expenditure for each participant, ensuring services are billed correctly and tracking funds against the participant's plan.
  • Collaboration - Establishing strong and effective links with other NDIS and non‐NDIS Service Providers, as well as contributing to the NDIS Program team, and proactively communicating with the Program and Compliance Managers where a concern exists for abuse or neglect, according to mandatory NDIS reporting requirements.

Please note: This role will require regular travel to the Wellbeing Centre in Ngukurr, about 300km from Katherine, where you will have a permanent room in a 3-bedroom house (shared with other Sunrise staff). Overnight stays will typically be on weeknights only, returning to Katherine for weekends. 

What will you need to succeed?

To be successful in this position you will have significant experience in the mental health or disability sectors, with a demonstrated understanding of the disability sector in an Aboriginal context, preferably in a remote town or community setting. A relevant qualification would be highly regarded, but is not essential. 

You will demonstrate a high level of cultural sensitivity and be highly empathetic, capable of relating to participants and other members of the community on an individual level. You will act respectfully at all times, understanding that local issues will have local solutions and, as a guest in the community, be capable of listening to and learning from community members.

It's crucial that you have a strong understanding of the principles of community development, and are committed to a person‐centred approach, passionate about maximising the opportunities and support available for participants with disabilities or complex mental health needs.

Your well-developed interpersonal skills will enable you to communicate confidently and effectively, building trust and successful, empowering, and supportive partnerships with participants. You'll also promote a cooperative and cohesive program team, liaising effectively and working in partnership with relevant internal and external stakeholders, including other service providers. 

Finally, you'll have demonstrated budgetary skills and a good understanding of NDIS procedures, processes and reporting requirements, as well as the NDIS Quality and Safeguarding Commission or similar. You will be careful to avoid any conflict of interest, remaining impartial and working with participants to determine the services that would best meet their goals, whether these are with Sunrise or external providers.

Please note: You must be willing to undergo a National Police Check and Working with Children Check, prior to commencing, and hold an unrestricted driver’s licence.

About the Benefits

This is an incredibly rewarding opportunity to work with an organisation that's building the capacity of remote Aboriginal communities in order to improve their health and wellbeing. You'll have access to plenty of information and resources, and the privilege of working with an amazing local team, with the opportunity to learn from highly experienced and knowledgable members of the Aboriginal community.

Your dedication will be rewarded with a highly attractive base salary circa $72,560 (highly negotiable depending on your skills and experience) plus super and additional remote area allowances.

You will also have access to a wide range of benefits including:

  • Salary packaging up to $15,899 per year;
  • 6 weeks leave per year;
  • Up to 10 days study leave;
  • Remote area travel allowance; and
  • Relocation assistance.

If you are proficient in any of the Aboriginal or Torres Strait Islander languages, including Kriol dialetcs used in the Northern Territory, you will also be entitled to an additional bilingual allowance circa $1,450 - $2,900 a year, depending on your level of competency.

Working at Sunrise Health Service and living in the Katherine region has lifestyle benefits that are unique to the Northern Territory. With the Katherine Gorge on your doorstep and an incredible outdoor lifestyle on offer, combined with some of the best fishing in the world, the Northern Territory is the place to be to make the most of life’s adventures.

About Mataranka the Katherine Region

A region full of misty waterfalls, untouched gorges, and stunning landscapes, Katherine is the crossroads of Australia's north, where the outback meets the rainforest. Just an hour from the Northern Territory’s third largest town, a thriving modern regional centre, you get all of the convenience of a modern town and still have adventure at your doorstep.

A small town, with a population of around 300, Mataranka is population destination for visitors to the area, home to fantastic national parks and renowned for its sandy-bottomed thermal pools, which stay a perfect 30 degrees year 'round. There's plenty to see and do, from the hot springs to hikes, fishing or a visit to the historic local pub.

This is a unique opportunity to support some of the most disadvantaged communities in the Territory, and help lead the role out of the "Sunrise Way" - Apply Now!

To apply, please respond to the selection criteria questions below, in place of a cover letter, and attach your resume (Word or PDF format only) when prompted. Previous applicants need not re-apply.

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Our Vision - The Sunrise Way.

We will expand upon our commitment to ensure our people “The Sun Come-Up Mob‟, continue to have access to equitable and culturally appropriate primary health care services into the future.

We will build the capacity of each of our communities to enable a health care service that delivers programs for and by Aboriginal people, and to ensure local problems are addressed through local sustainable solutions.

We will incorporate "The Sunrise Way‟ philosophy into how we do business and how we deliver services and focus on the concept of Mind, Body & Spirit to address health issues at the community level”.

Sunrise Health Service Aboriginal Corporation