Volunteer Coordinator

Job No: 128008
Location: Canberra, ACT

  • Are you a strategic thinker and genuine 'people-person', looking for a role with great variety and a real community focus?
  • Provide ongoing support and training to the passionate volunteers of a well-established not-for-profit organisation!
  • Attractive remuneration circa $70,411 - $83,931 plus super, salary packaging and more!

About the Organisation

First established in 1976, Northside Community Service has grown significantly to an award-winning not-for-profit organisation that employees over 150 staff and an active roster of volunteers. Passionate about working towards a more fair and inclusive community, they provide a range of support services to the residents of North Canberra, including children, seniors, and people with a disability, as well as support for young people and families, women's housing and emergency relief, social groups and community venue hire. 

With an innovative approach to service delivery, involving clients and engaging the community in the decision-making process, they are committed to challenging long-held beliefs about the capacity of clients to control their journey, trusting their clients to know what is best for themselves.

About the Opportunity

Northside is currently looking for a Volunteer Coordinator to join their team in Canberra on a full time basis. This role is being offered as part of a fixed-term contract to June 2021, with the possibility of extension.

Reporting to the Senior Manager - Aged Care & Inclusion, you will be supporting the recruitment, training and retention of volunteers across Northside's social inclusion programs, overseeing approximately 70 active volunteers who provide support in a number of areas, from community participation to dog walking.

Your day-to-day responsibilities will include (but will not be limited to):

  • Planning, delivering, evaluating and continuously improving the volunteer program, seeking and acting on volunteer feedback as well as performance and client satisfaction;
  • Managing monthly volunteer reporting, liaising with Program Managers and volunteers on the delivery of services to clients, areas for development and any program issues;
  • Providing ongoing support to new and existing volunteers, including tailored training to meet specific volunteer needs;
  • Organising recruitment events and following up on enquiries to build on the existing volunteer numbers; and
  • Identifying ways that any programs or services could be improved or made more efficient, including volunteer retention strategies, organisational systems and processes.

About You

To be considered for this role, you will have demonstrated experience managing volunteer-led activities, preferably within the community services sector or similar.

Working closely with a range of both internal and external stakeholders, you will be a strong negotiator and confident communicator, able to build effective relationships with volunteers, clients and paid staff. 

It's crucial that you are future-focused and committed to innovation, able to identify new efficiencies and areas for development as the organisation continues to improve its processes and services.

Flexible and highly organised, you will have strong time-management skills and be well-versed at planning around multiple, sometimes competing, priorities. You will also be comfortable using a range of computer software, with any experience using Client Management Systems, such as Salesforce or Carelink, highly regarded.

Finally, you'll be passionate about supporting marginalised or vulnerable individuals and delivering services that will make a real difference to the local Canberra community. Enthusiastic and genuinely friendly, you'll lead by example and understand the importance of social participation and community connectedness, with a real interest in the work that Northside delivers. 

Please note: You will need a current 'C' Class Driver's License and hold, or be willing to obtain, a First Aid Certificate, Working with Vulnerable People Card and complete a Police Check.

About the Benefits

This is a rewarding opportunity to join the diverse, welcoming team of a passionate not-for-profit organisation and make a real difference to your local community.

Northside is offering an attractive salary circa $70,411 - $83,931 plus super, negotiable based on your skills and experience.

You'll benefit from salary packaging options and highly flexible work arrangements, as well as ongoing professional development and training. A laptop and mobile phone will be provided, and free car parking is available on-site, if required.

This is an excellent opportunity to develop new skills & advance your career with an organisation that champions diversity, choice & innovation. Make a positive difference - Apply Now!


Northside Community Service is an Equal Opportunity Employer. They value diversity and inclusion and actively encourage applications from Aboriginal and Torres Strait Islander people, people with a disability, people from CALD and LGBTIQ communities.

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Northside's Mission

Providing exceptional services that support people to improve their lives.

Core Values

  • Courage
  • Integrity
  • Choice
  • Innovation
  • Collaboration
Northside Community Service